Help us provide a better service

We strive to provide a better experience for our customers. If for any reason you feel we have under delivered in any aspect of our service we would like you to tell us. You can speak to us via the following channels:

Fill in our contact form

Email

Call us

We are regulated by The Motor Ombudsman; set up by the motor industry to act as the self-regulatory body for the automotive sector. It’s members are committed to maintaining high standards. The Motor Ombudsman is responsible for operating three codes of practice including The Service and Repair Code.

Motor Codes / TSI

Getting in touch with us

Please choose how you’d like to let us know about your experience?

Online:
You can evaluate our service here: Motor Codes Survey

Telephone:
Call our customer service advisors: 01843587376

Email:
Email us: [email protected]

Post:
Send your comments to:
Customer Feedback
Kent Car Craft
Unit 1 Oakwood Industrial Estate
Dane Valley Road
Broadstairs
CT10 3JJ

We aim to resolve your concerns as quickly as possible and hope to be able to come to a satisfactory resolution within 24 hours.

If you remain unhappy with our final response you can contact the Alternative Dispute Resolution Service. ADR offers a quicker and less costly alternative to potential legal action for consumers and businesses. The Motor Ombudsman is now approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.